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* Order Policies *


Ordering

Placing an order through our site is quick and secure. Simply make you selection and click on the Add to Cart button. Once you are finished shopping choose the Go to Payments button and fill in the required information. If paying by credit card, please ensure you enter your name as it appears on your card.
You will receive an automatic order confirmation via email once your order is placed. Your total on that confirmation will include shipping.

We can not accept phone orders nor email orders due to the secure nature of your sensitive credit card informtion.

 Payments

* AbundaScents currently accepts the following forms of payment:
~ Visa/MasterCard/Discover
~ Paypal

* If paying by credit card your card will be charged when your order is ready to be shipped. Please make sure you use the full name as it appears on the credit card used. Due to the rising amount of identity theft, if the name, address and expiration date do not match exactly our credit card processor will decline the charges. If your card is declined, your order will be cancelled and you will be sent an email. Should you still want the items, you will need to reorder with a different form of payment.

Effective 4/1/12 - Your credit card will be charged within 24 hours of placing your order, before your items are made.  We have seen a rising amount of declined charges AFTER the order has been handmade and boxed for shipping.  This will NOT change the order processing time that still stands at 3-7 business days (longer for items such as scent sacks and incense as these require a dry time before they can ship).   We apologize to our loyal customers but this is a necessary step to ensure we are not stuck with custom made items that cannot easily be resold.

Shipping

* Shipping charges are as follows for all retail orders:

~ Orders $1.00 - $50.00 - $8.75
~ Orders $50.01 - $75.00 - $12.75
~ Orders $75.01 - $99.99 - $15.50
~ FREE shipping on all retail orders over $100.00!
 

* We only keep a small amount of stock on hand since we prefer to send our customers the freshest items possible. Orders typically are shipped within 3-7 business days (excluding weekends and all Holidays), larger and custom orders will take a bit longer.

* Please allow 3 to 7 business days (Monday - Friday, excluding all recoginized US Holidays) for order preparation BEFORE delivery (remember, we make all of our products FRESH when odered). All orders are shipped via UPS Ground.  If you would like a faster shipping method please state so in the comments box at check out (shipping fee’s may be higher for rush delivery). While we strive to ensure your order arrives in a prompt manner, deliverery delays may occur. If requested, we will provide you with the approximate delivery date as provided by the shipping company, however, we cannot be responsible for their delivery setbacks.

* If you live in the area of our retail store you are welcome to pick your order up when it is finished to save the shipping charge. Sorry, the only delivery service we offer is UPS or USPS.

* All UPS packages are sent fully insured. If your package does not arrive in an acceptable condition, please do not accept it from the carrier. Contact UPS at 1-800-742-5877 IMMEDIATELY if there is any damage or breakage. Our responsibility ceases upon delivery of your order to the carrier. You must get a claim number from the carrier.

 Returns

Since we want you to be completely satisfied with your order, we will try to do whatever we can make sure you enjoy your AbundaScents products. We will accept returns within 7 days from date you receive your order and only on unused products. You can either exchange the items or receive a refund (less shipping charges). Return shipping is the responsibility of the purchaser, unless AbundaScents incorrectly filled the order. All items must be returned in their original condition.

We cannot accept any returns on soap or bath and body products for sanitary reasons.

 The Fine Print!

A little note ~ Since all of our items are handcrafted, you may notice a slight variance in color from batch-to-batch in our products...but remember that the quality NEVER changes!

 Another little note ~ To help keep our prices reasonable (and avoid the need for a handling charge) you may receive your order in a recycled box. It is also a good way to reduce waste and help out the environment!

 We do not currently offer free samples. We would suggest buying some scent scallops or smaller sized items if you are not sure what you might like.  We do, however, tuck a freebie in every paid order we ship out.

 We do not have a printed catalog, please do not ask for one. Our product line is ever changing and we would prefer to concentrate on creating quality products for you to enjoy rather than constantly updating a brochure. All items that we currently offer for sale are listed on the website and available in our retail store.   Not to mention it is better for the environment not to print off all that paper  :0)





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